Billing Solutions

Frequently asked questions on billing information in IAS Signal.

Frequently asked questions around credit card payments, including payment period timeline and refunds.

Q. I am a new customer with IAS and I need to set up an account. Can I receive a W-9 form and/or a vendor form?

Information on a Resident Certificate.

Q. Which FX rate is used for billing?

Q. How am I being billed for non-postbid/Open Web products? (i.e., prebid, Channel Science or other % of media, Total Visibility)?

Q. Who can I contact about billing-related questions?

Q. When should I expect an answer or resolution to my Finance case?

Information on early pay discount.

Frequently asked questions for invoices with video impressions where Display was ran but the Video rate was charged.

Q. Why have I not received an invoice?

Q. How can I update contact information on an invoice?

Q. What can I do if the billing information such as currency, rate or other charges on an invoice are not correct?

Q. How can I pay an invoice?

Q. How does IAS invoice for partner paid campaigns? Is the client responsible for those fees should the partner not pay the invoice?

Q. I have just received a “Minimum Advertiser True Up” invoice? What is this and why did I receive this? When can I expect my “True Up” invoices to be sent? Will this fee be included in our standard invoice?

Q. Why are the number of impressions in the UI platform different from the invoice?

Q. Can we get our invoices sent early?

Q. Can all of my invoices be listed under the same PO#?

Q. Can we send invoices to more than one email address/contact?

Q. My invoice needs to include a PO#. How can I add a PO# to an invoice?

Sheet on Self-Service invoice management.