Frequently asked questions on billing information in IAS Signal.
Aug 8, 2024
Frequently asked questions around credit card payments, including payment period timeline and refunds.
Dec 18, 2023
Q. I am a new customer with IAS and I need to set up an account. Can I receive a W-9 form and/or a vendor form?
Nov 21, 2023
Q. Who can I contact about billing-related questions?
Oct 27, 2023
Q. When should I expect an answer or resolution to my Finance case?
Oct 27, 2023
Q. How am I being billed for non-postbid/Open Web products? (i.e., prebid, Channel Science or other % of media, Total Visibility)?
Oct 27, 2023
Frequently asked questions for invoices with video impressions where Display was ran but the Video rate was charged.
Jun 22, 2023
Q. What can I do if the billing information such as currency, rate or other charges on an invoice are not correct?
Dec 18, 2023
Q. My invoice needs to include a PO#. How can I add a PO# to an invoice?
Oct 27, 2023
Q. Can we send invoices to more than one email address/contact?
Oct 27, 2023
Q. How does IAS invoice for partner paid campaigns? Is the client responsible for those fees should the partner not pay the invoice?
Oct 27, 2023
Q. Why are the number of impressions in the UI platform different from the invoice?
Oct 27, 2023
Q. I have just received a “Minimum Advertiser True Up” invoice? What is this and why did I receive this? When can I expect my “True Up” invoices to be sent? Will this fee be included in our standard invoice?
Oct 27, 2023