Billing Solutions

Frequently asked questions on billing information in IAS Signal.

Frequently asked questions around credit card payments, including payment period timeline and refunds.

Q. I am a new customer with IAS and I need to set up an account. Can I receive a W-9 form and/or a vendor form?

Information on a Resident Certificate.

Q. Who can I contact about billing-related questions?

Q. Which FX rate is used for billing?

Q. How am I being billed for non-postbid/Open Web products? (i.e., prebid, Channel Science or other % of media, Total Visibility)?

Information on early pay discount.

Q. When should I expect an answer or resolution to my Finance case?

Frequently asked questions for invoices with video impressions where Display was ran but the Video rate was charged.

Q. Why have I not received an invoice?

Q. What can I do if the billing information such as currency, rate or other charges on an invoice are not correct?

Q. How can I update contact information on an invoice?

Q. How can I pay an invoice?

Q. My invoice needs to include a PO#. How can I add a PO# to an invoice?

Q. Why are the number of impressions in the UI platform different from the invoice?

Q. Can all of my invoices be listed under the same PO#?

Q. Can we get our invoices sent early?

Q. How does IAS invoice for partner paid campaigns? Is the client responsible for those fees should the partner not pay the invoice?

Q. I have just received a “Minimum Advertiser True Up” invoice? What is this and why did I receive this? When can I expect my “True Up” invoices to be sent? Will this fee be included in our standard invoice?

Q. Can we send invoices to more than one email address/contact?

Sheet on Self-Service invoice management.