Billing Solutions

Find answers to questions around billing invoices and reports.

IAS Tile Billing Solutions New
Billing Reports in IAS Signal

Frequently asked questions on billing information in IAS Signal.

Aug 8, 2024

Credit Card Payment FAQs

Frequently asked questions around credit card payments, including payment period timeline and refunds.

Dec 18, 2023

W-9 Vendor Form

Q. I am a new customer with IAS and I need to set up an account. Can I receive a W-9 form and/or a vendor form?

Nov 21, 2023

Resident Certificate

Information on a Resident Certificate.

Oct 30, 2023

Early Pay Discount

Information on early pay discount.

Oct 27, 2023

Finance Case Response Time

Q. When should I expect an answer or resolution to my Finance case?

Oct 27, 2023

Non-postbid/Open Web Product Billing

Q. How am I being billed for non-postbid/Open Web products? (i.e., prebid, Channel Science or other % of media, Total Visibility)?

Oct 27, 2023

FX Rate

Q. Which FX rate is used for billing?

Oct 27, 2023

Contact for Billing-related Questions

Q. Who can I contact about billing-related questions?

Oct 27, 2023

Display booked but video reported - FAQ

Frequently asked questions for invoices with video impressions where Display was ran but the Video rate was charged.

Jun 22, 2023

Incorrect Currency, Rate, or Other Invoice Charges

Q. What can I do if the billing information such as currency, rate or other charges on an invoice are not correct?

Dec 18, 2023

Update Invoice Contact

Q. How can I update contact information on an invoice?

Dec 18, 2023

Unreceived Invoice

Q. Why have I not received an invoice?

Dec 18, 2023

Paying an Invoice

Q. How can I pay an invoice?

Oct 30, 2023

Add all Invoices under one PO#

Q. Can all of my invoices be listed under the same PO#?

Oct 27, 2023

Send Invoices to multiple Contacts

Q. Can we send invoices to more than one email address/contact?

Oct 27, 2023

UI impressions different from Invoice

Q. Why are the number of impressions in the UI platform different from the invoice?

Oct 27, 2023

Partner Paid Campaign Invoicing

Q. How does IAS invoice for partner paid campaigns? Is the client responsible for those fees should the partner not pay the invoice?

Oct 27, 2023

Early Invoice

Q. Can we get our invoices sent early?

Oct 27, 2023

Minimum Advertiser True Up Invoice

Q. I have just received a “Minimum Advertiser True Up” invoice? What is this and why did I receive this? When can I expect my “True Up” invoices to be sent? Will this fee be included in our standard invoice?

Oct 27, 2023

Add IO/PO# to Invoice

Q. My invoice needs to include a PO#. How can I add a PO# to an invoice?

Oct 27, 2023

Self Service Invoicing

Sheet on Self-Service invoice management.

Jul 26, 2023

Featured Articles

  • Billing Reports in IAS Signal

    Frequently asked questions on billing information in IAS Signal.

  • Send Invoices to multiple Contacts

    Q. Can we send invoices to more than one email address/contact?